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Private Tuition Terms of Service for Parents and Students

What types of tuition teachers can I choose from?
Popular Tutors represents over 37,000 home tutors. Their teaching backgrounds include university lecturers, current and former MOE school teachers, full-time tutors, university undergraduates, polytechnic students, and part-time tutors who also teach at the leading tuition centres.

Tuition hourly rates
Hourly rates range from $30 to $120. These are set by our tutors, and the rates vary according to the tutor’s track record and academic qualifications.

How does Popular Tutors shortlist tutors?
We manually and diligently approve tutor matches. After you tell us your requirements, at least two of our tuition coordinators will carefully search for suitable and experienced tutors. Their supervisor will then approve the potential matches before we submit the profiles for your review.

If you wish to verify the tutor’s qualifications, you may request for the tutor to take their relevant certificates to the first lesson. We try not to email certificates due to privacy and security concerns.

What are the agency fees?
The commission is levied on the tutor that you hire, meaning that our matching service is free to you.

Popular Tutors’ fee on the tutor is generally 50% of the fees for the 1st month of tuition. After you have confirmed the assignment’s details such as schedule, rate, and location, we will email you an official invoice with the confirmation of the details, as well as payment information.

What if the tutor is not suitable?
This very rarely happens – but if it does, we will immediately replace the tutor for free. We will promptly make the necessary arrangements, to suit your new requirements. You are still required to make payment for all lessons conducted.

Selecting a suitable tutor
Our clients set realistic requirements. Tuition rates depend on home tutor qualifications as well as tutor availability. The more requirements you have, the harder it is to find a suitable tutor. For example, if you strictly want only female tutors, that will halve your options of the tutors who are qualified to teach your child.

Many parents prefer to have separate tutors for different subjects, as most tutors are more comfortable in effectively teaching at most 2 subjects.

Major exams
Tutors that focus on teaching students in Primary 6, Secondary 4 and JC2 often charge more. This is because tutoring students who are taking major examinations requires intense effort and specialized skills.

Budget
Tutors with good experience and qualifications are in high demand, and they will not accept tutor assignments with low fees.

Some home tutors may be willing to accept tuition assignments that offer lower rates if they are staying very near the students’ home, or if the student is willing to travel to the tutor’s home.

Benefit from Popular Tutors’ experience and network
Our tuition coordinators are very experienced and resourceful in the home tuition industry. We ensure you get a fair deal by making sure that our clients and tutors are well-informed, and that our tutors are asking for reasonable rates that suit their teaching experience, track record, and qualifications.

How do I pay for the first month’s tuition sessions?
After half of the first month’s lessons have been conducted, please transfer the tuition fees amounting to half of the first month’s fees to Popular Tutors’ bank account.

Therefore, if the fee for 4 tuition sessions a month at $50/session is $200 (4 sessons x $50 per session), please transfer $100 to our account after the second tuition session. At the end of that first month, please pay the remaining $100 directly to the tutor.

Please ensure that you notify Popular Tutors upon transferring the fees, for verification of the payment. We will then send a confirmation message to you that the funds were received.

Quality of service
Popular Tutors does not guarantee that the tuition lessons will immediately improve the student’s academic grades. Educators recognize that an improvement of grades needs several factors to be in place, and this includes willingness to learn, family encouragement, and diligence. A home tutor can take the role of subject matter role model that provides homework support, exam skills and academic advice.

As a guideline, Popular Tutors hopes that the client commits to at least one month of lessons before deciding if the tutor is able to help the academic performance of the student.

Clients are liable to pay tuition fees for all lessons conducted, regardless of how satisfactory the lessons were.

Popular Tutors holds no legal liability for problems and disputes that arise between tutors and clients. We reserve the right to terminate or deny services to any person at any time, as well as the right to amend our Terms of Service without prior notice.

Feedback
We appreciate your help in providing us accurate feedback so that we can improve our service and processes.

Qualifications of tutors
Our tutors are expected to provide accurate information of their qualifications. Cheating is a serious offence, and we will report the matter to the police once we have discovered the fraud.

Privacy policy
Popular Tutors values your privacy and we treat your personal information with respect.

Confidentiality
Popular Tutors does not rent, sell, or share personal information about you with anyone except to provide products or services you have requested.

Popular Tutors will not publicly reveal any private information such as mobile number, or full addresses, to anyone except when necessary in providing the services to the persons described below:

Client
A client is a parent or student who makes a request for a tutor with Popular Tutors.

The client will describe the approximate location, academic subject(s), frequency and duration of lessons, special needs and requirements, and other information that may be revealed to prospective tutors for the purpose of tuition matching.

Tutor
A tutor is a person who registers with Popular Tutors, with the intention and ability to teach specified academic subjects, for a fee at the rate established by him/her.

During the registration process, we may ask for information that includes your name, email address, mobile number, gender, occupation, tutoring experience, qualifications, and subjects that you want to teach.

Parents that are given more description and information about your teaching abilities and track record are more likely to hire you, should your credentials be suitable for their children.

Statutory requirements
Though we make every effort to preserve users’ privacy, we will need to disclose personal information, when required by law.

Transfer of information
In the event that Popular Tutors goes through a business transition that may include a merger, an acquisition by another company, or a sale of a portion of our assets, users’ personal information may be part of the assets transferred.

Prior to such a transition, we will email our users, during which you may opt out.

​Cooperation with other tuition agencies
In the event when Popular Tutors is unable to secure a suitable tuition match, Popular Tutors will contact other tuition agencies within our network, with the objective of matching the most qualified tutor with the student.

This FAQ Page is intended to supplement and simplify our Terms of Service for our clients and home tutors and is not intended for legal reference. Some explanations may not be in full detail. For full information, please contact us.

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Tuition Assignments Terms of Service – Private Tutors

How do I get more assignments?
Popular Tutors usually contacts prospective private tutors by sms or Whatsapp. Our priority list consists of tutors who reply us promptly, and whose clients have given us positive feedback about their tutoring abilities.

What commission does Popular Tutors charge?
Our commission is 50% of the first 4 weeks of tuition. Thereafter, all the fees will be paid directly to the tutor by the client.

If the tuition does not last for the 4 weeks, we will adjust the commission and transfer a fair pro-rated amount to your bank account.

How do tutors teach?
Popular Tutors’ private tutors use their own methods to teach, in accordance with the students’ needs.

Every student is different. We encourage you to understand the challenges they are facing, and customize methods so that their learning is effective and pleasant.

Postponement or cancellation of lessons
Popular Tutors would like our tutors to conduct themselves appropriately, in a professional and ethical manner.

Always deliver a full tuition session, and please do not be late.

After a tutor has made a verbal or written (sms, Whatsapp message, email etc) confirmation to accept the assignment, we would like the tutor to complete at least 4 weeks of lessons. This is in fairness to the student/parent, who chose the tutor with the hope that he/she will support the student’s education journey.

If a postponement is made by the private tutor that resulted in cancellation of lessons, or a cancellation is made by the tutor before 4 weeks of lessons are completed, Popular Tutors will blacklist the tutor, and the commission to Popular Tutors will be adjusted. We will review on a case-by-case basis, and take appropriate action.​

​Cooperation with other tuition agencies
In the event when Popular Tutors is unable to secure a suitable tuition match, Popular Tutors will contact other tuition agencies within our network, with the objective of matching the most qualified tutor with the student.

Why have I not received assignment offers yet?
There could be several reasons why you are not getting a response or successfully confirmed assignments:

Response time
Popular Tutors typically fulfills tuition assignments between 2 to 24 hours after a client has told us their requirements. We then shortlist qualified tutors, and after these prospective tutors reply us, we will show their profiles to the client.

When we contact you, please try to respond quickly, so that we can show your profile to clients.

Incomplete responses
Parents that are given more description and information about your teaching abilities and track record are more likely to hire you, should your credentials be suitable for their children.

When replying Popular Tutors, please be sure to include the information that we have asked for. Typically, we ask for the Job ID, relevant tutoring experience, your rates, and your available timings. Tutors who reply in full are more likely to be successful.

Our coordinators have been very busy
We do have to apologize for this. It might be that we were too busy that day with many tuition assignments and were unable to reply you.

This FAQ Page is intended to supplement and simplify our Terms of Service for our clients and private tutors and is not intended for legal reference. Some explanations may not be in full detail. For full information, please contact us.

PRIMARY 

1-3

$30-$60/hr

University Undergraduate ($30-$40)

Full/Part-Time Private Tutor ($30-$45)

MOE Teacher ($40-$60)

PRIMARY 

4-6

$30-$65/hr

University Undergraduate ($30-$45)

Full/Part-Time Private Tutor ($30-$50)

MOE Teacher ($45-$65)

SECONDARY 1-2

$35-$80/hr

University Undergraduate ($35-$45)

Full/Part-Time Private Tutor ($45-$55)

MOE Teacher ($60-$80)

SECONDARY 3-5

$40-$90/hr

 

University Undergraduate ($40-$60)

Full/Part-Time Private Tutor ($40-$60)

MOE Teacher ($65-$90)

Junior College 

$50-$120/hr

University Undergraduate ($50-$60)

Full/Part-Time Private Tutor ($60-$80)

MOE Teacher ($90-$120)

University-Level

$60-$120/hr

University Undergraduate ($60-$70)

Full/Part-Time Private Tutor ($80-$230)

MOE Teacher (contact us)